Once your order ships you will receive an email with your tracking number. Please be sure to check your spam box if you did not receive the email as many times the emails are sorted to the spam box. In addition you can log into your account and select your order and view the order details which will also provide you with tracking.
You may also enter your order number and zip code on the tracking page to get the tracking details for your order.
Please note that these are the fastest ways to get your information for yourself in a timely fashion. If you send an email to customer service, it might take a longer time to get a response for tracking information, so we highly suggest you use these self-service options first.
Once your order has shipped you will receive a email with a tracking number for your order. Please use this link to track your package as well as provide a real time estimate of delivery date. Delivery times vary based on service option you choose and your location. Below is estimated delivery times based on their service option.
- USPS First Class 3 – 8 Business Days*
- USPS Priority Mail 2 – 3 Business Days*
- USPS Priority Mail Express 2 Business Days*
- UPS Ground 2 – 6 Business Days*
* Business Days are considered Monday – Friday excluding holidays.
All orders that are placed on phenastin.com Monday – Friday before 12:00 pm pst are shipped the same day.
If you place your order after 12:00 pm pst on Monday – Thursday your order will ship the next business day. If you placed your order after 12:00 pm pst on Friday or any time over the weekend your order will ship the following business day which would be Monday (excluding Mondays that have a holiday).
Please note that all orders receive a tracking number upon shipping via email and you will be able to track your package to see when it will be delivered by using this tracking number at the respective shipper website.