If you successfully placed an order on our site you will receive an order number on the confirmation page as well as a email confirmation of your order. If you did not receive the order confirmation page, your order was not successful and you may need to try again.

if you did receive an order number, you can check the status by going to the tracking page and entering the proper information to verify the tracking. In addition if you created an account with us, you may also log into your account to view order status and see updated notes about your order.

If you track your order and it shows no movement on tracking for more than 24 hours, please contact us immediately so we can inquire as to why.  At times the delivery service providers like USPS will loose packages in transit and we are not notified.  In these cases please contact customer service and we will be happy to either re-ship your order in the cases that the delivery service has lost your order.

Absolutely not!  Phenastin does not auto bill, auto ship or have any subscriptions that you need to cancel ever. The only time anything is sent to you from us, is when you place an order for a bottle. Rest assure that you will never be charged for anything other than what you checkout with at our site.