Once your order is ready to ship we complete the order by finalizing the charge to your credit card. In some cases the charge may be declined and there are a few reasons why.  Here are the most common reason why your credit card was declined.

1. Incorrect billing address
   You must enter the correct billing address for your credit card. If you address does not match your credit card statement billing address your charge will be declined.
2. Incorrect CVN (CVV2/CVC2)
   If you have entered an incorrect CVN number your order will be declined. Please note that for Visa and Mastercard its the 3 digit code at the back of the card.  If you are using American Express, the code is the 4 digit code in the front of the card.
3. Incorrect Expiration Date
   If you entered an incorrect month and year, your charge will not be approved.
4. General Decline
   In some cases if you have a prepaid card your charge be declined due to insufficient funds or possible fraud.

If you experience any of the issues for issue 1-3 you can email us the correct information and we can attempt to retry the charge.  If you do not contact us, your order will just be cancelled and you will have to just re-order online at your own convenience.

When you submit your order our system puts a temporary hold on your card.  Once your order is complete and ready to ship when then complete the processing and make an attempt to charge your card. At this time if there is any issues with your credit card it may be declined. Many times the system will decline the final charge but it will still show as a temporary authorization on your credit card.

This temporary charge is just that and will not post as a final charge and will eventually be removed by your bank. In these cases please contact your bank in regards to any temporary charges as we have no control over when they are removed.

When we email you a declined message it is with 100% certainty that your charge was denied and did not go through.